Neerings Plumbing, Heating, and Air Conditioning

1-877 FIX THAT
1-877(349-8428)

For our online customers we are offering a $25 coupon for simply telling us how and why you decided to pick us!
Please complete the simple survey below and upon completion you will be directed to this great money saving offer.

Service Expectations	1	4
Service Expectations	Not at all	Very
Preparedness How important to you is it that a technician is prepared for the service call (had the correct tools, parts and equipment necessary to complete work)
Greeting How important to you is it that a technician is courtesy, friendly and attentive? (understands my problem, respects my home/property and explains the agenda for the call)
Exploration How important to you is it that a technician explores all possible problems before coming to a solution?
How important is it to you that a technician listens and considers my situation and suggestions before recommending solutions? (or would you rather he just looks for himself?)
Presentation How important to you is it that a technician documents all findings with alternatives for completing the work?
How important to you is it that a technician explains the options for correcting each service task and all associated prices?
Execution How important to you is the time it takes for a technician to complete the work? (Is time the most sensitive issue for you?)
How important to you is the price? (would you choose a different company based only on price?)
How important to you is customer service? (would you choose a different company based only on their superior customer service?)
How important to you is cleanliness in regards to getting the service done?

Would you tell others about Neerings Plumbing, Heating and Air Conditioning?

Yes

Maybe

How did you hear about Neerings Plumbing, Heating, & Air conditioning?

Yellow pages
Internet
Newspaper
Television
Postcard/Mailer

Repeat Customer
Radio
Saw your truck
Referred by a friend
Other:

How did you find our website?

Found/heard web address on advertisement
Referred by friend
Did a websearch for plumbing
Link from a different website: Which site?

Which web browser do you use the most?

Internet Explorer
FireFox
AOL
Safari (mac)

Netscape
Opera
Mozilla
Don't know

Any suggestions for improving our website?

Were you able to easily find everything you were looking for by visiting this website?

Yes

Mostly

If not, what else would you like to have included?

Do you associate the phrase "My dad can fix that" with Neerings, Plumbing, Heating & Air Condioning?

Yes

Mostly

Your Email: (optional)

Would you like to receive email reminders we send to our service agreement customers?

Yes

We will not use your email for any other purpose than for your approved communications with our company.